West-Site takes your privacy seriously. We are committed to guaranteeing strong security of your personal data and to apply the law of December 8, 1992 as well as European regulations. In this privacy statement you will find a detailed overview of your personal data and what we use it for.
WHO PROCESSES YOUR DATA?
The collected personal data is processed and stored by West-Site Boardshop and no one else.
WHAT DATA DO WE COLLECT?
We collect the personal data that you share with West-site in the context of a purchase (online or in-store), following a call on one of our services, or when creating or activating your account. Furthermore, data is also collected if you give your opinion about our products or services.
On the basis of an asterisk (*) you will be able to see on our website which data is mandatory. Some data is automatically collected based on your activity on the website.
Examples of the information we collect:
Name, first name, address, e-mail, telephone number, gender, date of birth, purchase data, files from our after-sales or consumer service, requests for a refund of a price difference, articles consulted and navigation on our site, ...
WHAT DO WE DO WITH YOUR DATA?
We have several legal grounds for processing your data. For the most part, the processing is based on the sales agreement we have with you. Furthermore, some processing is also done on the basis of our legitimate interests, on the basis of your consent, or on the basis of legal obligations (such as tax and accounting obligations).
Your personal data is processed for the following reasons:
- Management of your purchases and the provision of the requested services, such as home delivery or preparation and collection in a store.
- Management of your questions at our after-sales and / or consumer service, such as the repair of a board, for example.
- To contact you:
- As a result of a purchase or in the context of a contract, you can receive information (confirmation of your order, information about the time of delivery, information about a service, ...).
- To know your opinion about our services and the products you have purchased.
- You will also be kept informed of the latest news.
You can object at any time to the use of your data for commercial e-mails (such as newsletters). You can unsubscribe via the link at the bottom of the emails you receive from us. You can also ask us this question by e-mail ( info @ west -site.com).
- Creation and management of your My Account
This information is used to facilitate navigation on our website and the management of your orders by pre-filling your details in the order form.
- Camera security
Camera security is used in our shop in Ghent. These images are kept only to help identify fraud and theft. If requested, it is possible that the data will be passed on to the police services or government authorities for the purpose of an investigation.
HOW LONG WILL MY DATA BE KEPT?
We keep your data during our commercial relationship.
WILL MY DATA BE SHARED WITH OTHER PARTIES?
West-Site will not share your information with third parties.
WHAT ARE MY RIGHTS IN THE CONTEXT OF THE PROCESSING OF PERSONAL DATA?
As a consumer you always have the right to inspect your personal data, the right to correct or delete incorrect or outdated data and the right to object to the processing of your data. You can also exercise your right to be forgotten or to the portability of your data. For this you can send your question by e-mail to [email protected].
In addition, you can also object to the use of your data for commercial e-mails (such as newsletters). You can unsubscribe from this via the link at the bottom of the emails you receive from us.
In case of a complaint, we ask you to contact us first, via the email address above, via our LiveChat, or in our store. If you deem it necessary, you can also contact the Belgian Data Protection Authority via their website www.dataprotectionauthority.be. You can also reach them by mail: [email protected] or by telephone: 02 274 48 78.
WHAT DOES WEST-SITE DO TO PROTECT MY DATA?
West-Site undertakes to take the necessary organizational and technical measures to protect your data against destruction, loss or unauthorized changes. This means, among other things, that we work with a firewall and that not all employees have the same internal access.
WHERE CAN YOU GO WITH QUESTIONS AND COMMENTS?
To receive a free copy of this Privacy Statement or for questions about your personal data, you can contact us by e-mail at [email protected] .
CAN THIS PRIVACY STATEMENT BE CHANGED?
This Privacy Statement was last revised on 12/10/2020 and can be changed at any time. You will not be notified in case of changes, but you can always find the latest version on this page.