Customers rate us 9,8/10
Free shipping above €50
Boardshop since 1985
Maintenance & reparations

Shipping & returns

DELIVERY

 

HOW WILL MY ORDER BE PROCESSED?
  1. Immediately after your payment you will receive a confirmation e-mail from us with your order details. Check this carefully and check your street & house number.

  2. We immediately take your order directly from our stock and send you a Track & Trace code at the time of processing. Note: this link is usually traceable 6 to 12 hours after the mail.

  3. Once your package has been registered in the depot of Bpost or DPD, you can follow it via the tracking link to your home.

 

HOW MUCH ARE THE DELIVERY COSTS?

Orders from € 50 are delivered free of charge in Belgium, the Netherlands, France, Luxembourg and Germany. Below € 50 you pay € 5 shipping costs.

West-Site delivers to any European country, below you can find the rates per country and from what amount delivery is free.

COUNTRY COURIER COST FREE FROM
Austria DPD € 10.24 € 100
Belgium BPOST € 5.00 € 50
Bosnia and Herzegovina DPD € 16.95 € 200
Bulgaria DPD € 15.32 € 200
Croatia DPD € 15.32 € 200
Cyprus BPOST € 19.03 € 200
Czech Republic DPD € 11.05 € 100
Denmark DPD € 10.70 € 100
Estonia DPD € 11.70 € 100
Finland BPOST € 13.22 € 200
France BPOST € 5.00 € 50
Germany DPD € 5.00 € 50
Greece BPOST € 13.22 € 100
Hungary DPD € 11.05 € 100
Iceland BPOST € 19.03 € 200
Ireland DPD € 11.05 € 100
Italy BPOST € 11.23 € 100
Latvia DPD € 11.70 € 100
Lithuania DPD € 11.70 € 100
Luxembourg BPOST € 5.00 € 50
Malta BPOST € 19.03 € 200
Monaco DPD € 5.00 € 100
Norway DPD € 15.06 € 200
Poland DPD € 11.05 € 100
Portugal DPD € 11.70 € 100
Romania DPD € 16.95 € 200
Serbia DPD € 16.95 € 200
Slovenia DPD € 11.05 € 100
Slowakia DPD € 11.05 € 100
Spain DPD € 11.70 € 100
Sweden BPOST € 12.38 € 100
Switzerland DPD € 10.54 € 100
the Netherlands BPOST € 5.00 € 50
Ukraine BPOST € 19.03 € 200
United Kingdom BPOST € 5.00 € 100

 

WHAT ARE THE AVERAGE DELIVERY TIMES? 

Delivery times Belgium, the Netherlands & Luxembourg:

  • Processing time: 0-1 days (Monday to Saturday)
  • Transport time: 1-2 days (Monday to Saturday)

Delivery times in Europe outside Belgium, the Netherlands & Luxembourg:

  • Processing time: 0-1 days (Monday to Saturday)
  • Transport time: 1-5 days (Monday to Saturday)

 

The delivery times stated above by West-Site are approximate and are not strict deadlines. The final delivery period is 30 days after receipt of the order.

 

WHAT IF I AM NOT AT HOME UPON DELIVERY?

If you are not at home, your package will be safely stored at a Bpost point near you. You will receive a note from this in the mail. This way you can pick up your order at the Bpost point up to 5 days after delivery. You can also easily check this digitally via the Track & Trace code that we have sent you by email.

 

RETURN & REFUND

 

If a product you have received is not what you expect from it, you can return it. You have 14 days to return your item from the time you receive it. To indicate a return, you can do so via our contact form . 

The item you return must be complete, not used, worn or damaged (fitting is of course allowed). The original cards and labels are still attached to the item and it is still in its original packaging.

After receiving your return, you will receive your purchase amount back within 5 working days via the payment method with which you paid. Prefer to exchange? Of course no problem, let us know.

It is also possible to return or exchange your order in our store.

If the product is purchased in a discount, you have the right to exchange with a different size if available or with a gift voucher for the value of the product you want to return

 

MY SHOES ARE TOO SMALL, WHAT NOW?

Before you are 100 percent sure that you will return the shoes, we would like to give you some tips and tricks with regard to the shoes from our range.


(Skate) shoes usually stretch somewhat in the width. After a few hours of wear, they set themselves completely to your foot. Walk around at home on a clean surface for a few hours to make sure they don't get damaged or dirty. Chances are that the shoes suddenly fit like a glove.

Customers rate us 9,8/10
Free shipping above €50
Boardshop since 1985
Maintenance & reparations