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Customers rate us 9,8/10
Maintenance & reparations
Boardshop since 1985

Shipping & returns

DELIVERY

 

HOW WILL MY ORDER BE PROCESSED?
  1. Immediately after your payment you will receive a confirmation e-mail from us with your order details. Check this carefully and check your street & house number.

  2. We immediately take your order directly from our stock and send you a Track & Trace code at the time of processing. Note: this link is usually traceable 6 to 12 hours after the mail.

  3. Once your package has been registered in the depot of Bpost or DPD, you can follow it via the tracking link to your home.

 

HOW MUCH ARE THE DELIVERY COSTS?

West-Site delivers to any European country, below you can find the rates per country and from what amount delivery is free.

COUNTRY COURIER COST FREE FROM
Albania BPOST € 50.00 € 500
America, Mexico, Canada BPOST € 50.00 € 1000
Armenia BPOST € 75.00 € 750
Australia BPOST € 85.00 € 1000
Austria DPD € 15.00 € 150
Belarus BPOST € 50.00 € 500
Belgium BPOST € 6.50 € 60
Bosnia and Herzegovina DPD € 50.00 € 500
Bulgaria DPD € 25.00 € 250
Czech Republic DPD € 20.00 € 200
Denmark DPD € 20.00 € 200
Estonia DPD € 20.00 € 200
Finland DPD € 22.00 € 200
France DPD € 10.00 € 100
Georgia BPOST € 75.00 € 750
Germany DPD € 10.00 € 100
Greece DPD € 25.00 € 250
Hungary DPD € 20.00 € 200
Iceland BPOST € 50.00 € 500
Italy DPD € 20.00 € 200
Latvia DPD € 20.00 € 200
Lithuania DPD € 20.00 € 200
Luxembourg DPD € 10.00 € 100
New Zealand BPOST € 80.00 € 1000
Norway BPOST € 35.00 € 300
Poland DPD € 20.00 € 200
Portugal DPD € 20.00 € 200
Romania DPD € 25.00 € 250
Russia BPOST € 50.00 € 500
Serbia BPOST € 50.00 € 500
Slovenia DPD € 20.00 € 200
Slowakia DPD € 20.00 € 200
Spain DPD € 20.00 € 200
Sweden DPD € 20.00 € 200
Switzerland BPOST € 35.00 € 500
the Netherlands DPD € 10.00 € 100
United Kingdom BPOST € 50,00 € 500

 

WHAT ARE THE AVERAGE DELIVERY TIMES? 

Delivery times Belgium, the Netherlands & Luxembourg:

  • Processing time: 0-1 days (Monday to Saturday)
  • Transport time: 1-2 days (Monday to Saturday)

Delivery times in Europe outside Belgium, the Netherlands & Luxembourg:

  • Processing time: 0-1 days (Monday to Saturday)
  • Transport time: 1-5 days (Monday to Saturday)

 

The delivery times stated above by West-Site are approximate and are not strict deadlines. The final delivery period is 30 days after receipt of the order.

 

WHAT IF I AM NOT AT HOME UPON DELIVERY?

If you are not at home, your package will be safely stored at a Bpost point near you. You will receive a note from this in the mail. This way you can pick up your order at the Bpost point up to 5 days after delivery. You can also easily check this digitally via the Track & Trace code that we have sent you by email.

 

RETURN & REFUND

 

If a product you have received is not what you expect from it, you can return it. You have 14 days to return your item from the time you receive it. To indicate a return, you can do so via our contact form . 

The item you return must be complete, not used, worn or damaged (fitting is of course allowed). The original cards and labels are still attached to the item and it is still in its original packaging.

After receiving your return, you will receive your purchase amount back within 5 working days via the payment method with which you paid. Prefer to exchange? Of course no problem, let us know.

It is also possible to return or exchange your order in our store.

If the product is purchased in a discount, you have the right to exchange with a different size if available or with a gift voucher for the value of the product you want to return

 

MY SHOES ARE TOO SMALL, WHAT NOW?

Before you are 100 percent sure that you will return the shoes, we would like to give you some tips and tricks with regard to the shoes from our range.


(Skate) shoes usually stretch somewhat in the width. After a few hours of wear, they set themselves completely to your foot. Walk around at home on a clean surface for a few hours to make sure they don't get damaged or dirty. Chances are that the shoes suddenly fit like a glove.

Customers rate us 9,8/10
Maintenance & reparations
Boardshop since 1985